Applicable to the allozia.ai service published by Epsiio. Compliant with the French Commercial Code (Articles L.441-1 et seq.), the French Civil Code and the French Consumer Code for its applicable provisions.
Last updated: mai 2026
These Terms and Conditions of Sale (T&Cs) govern the contractual relationship between Edouard PORCHERON, sole proprietor trading as Epsiio, whose registered office is at 340 Rue des Forges, 27210 Boulleville (France), registered with the Bernay Trade Register under SIREN 104 925 433 (SIRET 104 925 433 00013), benefiting from the French small-business VAT exemption (Article 293 B of the French Tax Code — VAT not applicable), publisher of the allozia.ai service accessible at allozia.ai (hereinafter 'the Provider'), and any natural or legal person subscribing to the Service for the purposes of their professional activity (hereinafter 'the Client').
The Service is exclusively intended for professionals (B2B relationships). The Client declares subscribing for the purposes of their professional activity. Any subscription to the Service implies the unreserved acceptance of these T&Cs, which prevail over any purchase conditions of the Client. The Client declares having read and accepted them prior to any order.
The Service includes:
The Service is intended for professionals (B2B). It is not aimed at consumers within the meaning of consumer protection law, except as specifically provided below.
To access the Service, the Client must create an account by providing accurate and complete information (name, email, company name, industry, phone number). The Client undertakes to keep this information up to date.
The Client is solely responsible for the confidentiality of their login credentials. Any use of the account is deemed to be made by the Client.
The Service offers a free 14-day trial period. During this period, the Client benefits from all features of the chosen plan, within a limit of 20 included call minutes.
Payment information (credit card) is collected at the start of the trial via Stripe. No charge is made during the trial period.
If the Client does not cancel before the end of the trial period, the subscription is automatically activated and the first payment is charged. The Client can cancel at any time from their dashboard.
Current prices are displayed on the allozia.ai website and on the subscription page. They are expressed in euros including tax (VAT included where applicable).
Each plan includes a number of call minutes per month. Unused minutes are not carried over to the following month.
The Provider reserves the right to modify its prices. Any modification will be communicated to the Client by email with 30 days' notice. The Client may cancel their subscription before the new prices take effect.
Promotional offers (founder pricing, annual discount) are subject to specific conditions indicated at the time of subscription. Founder pricing is guaranteed for life for eligible Clients, as long as the subscription remains active.
Payment is made by credit card via the secure Stripe platform. The Provider does not store any banking data.
The subscription is concluded for an indefinite term with tacit renewal at each due date (monthly or annual). Monthly subscriptions are automatically charged each month on the anniversary date. Annual subscriptions are charged as a single payment for 12 months (10 months billed, 2 months free). The Client may cancel at any time from the dashboard (Article 10), with cancellation taking effect at the end of the current billing period.
In case of payment failure, the Provider will retry the charge. After multiple failures, the account will be marked as 'overdue' and the Service may be suspended after a 7-day grace period.
Invoices are available via the Stripe portal accessible from the Client's dashboard. Any invoice is payable upon receipt, save for a specific written agreement.
Late payment penalties (Article L.441-10 of the French Commercial Code) — Any late payment shall automatically, without prior notice being required, give rise to interest calculated at the European Central Bank's most recent main refinancing rate increased by 10 percentage points, together with a fixed recovery fee of 40 euros per unpaid invoice (Article D.441-5 of the French Commercial Code). Additional compensation may be claimed on the basis of supporting evidence if the recovery costs actually incurred exceed this amount.
Discount — No discount is granted by the Provider for early payment (Article L.441-1 II of the French Commercial Code).
If the included minutes are exceeded, extra minutes are billed at the rate specified by the subscribed plan. The amount is automatically added to the next invoice.
The Client is notified by email when they reach 80% and then 100% of their minute allowance.
The Service is strictly intended for professionals acting for the purposes of their business activity (B2B). The right of withdrawal set out in Articles L.221-18 et seq. of the French Consumer Code does not apply, those provisions being reserved to consumers within the meaning of the preliminary article of that Code. As a commercial gesture and at the Provider's sole discretion, Article L.221-3 of the French Consumer Code may apply to professionals who cumulatively (i) employ five employees or fewer and (ii) signed the contract outside their establishment and outside their main field of activity. The Client expressly waives this option by requesting immediate execution of the Service upon subscription.
As a commercial guarantee independent of any legal obligation, the Provider offers every Client a 14-day free trial period allowing them to test the entire Service before any financial commitment. The Client may cancel without fees and without justification during this period from their dashboard.
The Client may cancel their subscription at any time from their dashboard (Billing page → Manage billing via the Stripe portal). Cancellation takes effect at the end of the current billing period.
Upon cancellation, the Client retains access to the Service until the end of the paid period. Data is retained according to the configured retention periods.
The Provider may terminate the Client's subscription in case of breach of these T&Cs, persistent non-payment, or abusive use of the Service, after a formal notice left without effect for 15 days.
No pro-rata refund is made in case of cancellation during a billing period, unless otherwise required by law.
allozia.ai is a call management assistance tool. The Provider implements the technical means necessary for the proper execution of the Service (obligation of means), but cannot guarantee:
Perfect understanding of each call by the AI, uninterrupted Service availability, accuracy of information provided by the voice assistant, or effective appointment booking (the professional remaining the decision-maker).
In any event, the Provider's liability is limited to the amounts paid by the Client during the 12 months preceding the damaging event.
The Client acknowledges and accepts that:
The processing of personal data is described in detail in our Privacy Policy. The Client, as data controller (for the data of their own clients/callers), undertakes to comply with the GDPR.
The Service, its software components, interface and documentation are the exclusive property of the Provider. Subscription to the Service grants the Client a personal, non-exclusive and non-transferable right of use for the duration of the subscription.
The Client retains all rights to their own content (business information, services, FAQ, custom instructions).
The Provider shall not be held liable for failure or delay in the performance of its obligations in the event of force majeure within the meaning of Article 1218 of the French Civil Code, including: natural disaster, fire, telecom or internet network failure, cyberattack, governmental or regulatory decision.
The Provider reserves the right to modify these T&Cs. Modifications will be communicated to the Client by email with 30 days' notice. Continued use of the Service after the modifications take effect constitutes acceptance.
These T&Cs are governed by French law. In case of dispute, the parties undertake to seek an amicable solution before any legal action. Failing that, the competent courts shall be those of the jurisdiction of the Provider's registered office.
As the Service is exclusively intended for professionals (B2B), the consumer mediation mechanisms (Articles L.611-1 et seq. of the French Consumer Code) and the European online dispute resolution (ODR) platform do not apply to these contractual relationships.
Prior to any litigation, the Parties undertake to come together in good faith to attempt to amicably resolve any dispute relating to the interpretation, performance or termination of these T&Cs. Failing an amicable agreement within sixty (60) days from the written notification of the dispute sent by registered letter with acknowledgement of receipt or by email to hello@allozia.ai, the dispute shall be brought before the competent court in accordance with Article 19.
For any questions regarding these T&Cs: hello@allozia.ai